Oakes Buick GMC Honored with 2025 DealerRater Consumer Satisfaction Award

Oakes Buick GMC Earns 2025 DealerRater Consumer Satisfaction Award for Customer Service Excellence

Earns Top Reviews from Vehicle Shoppers Across U.S., Oakes Buick GMC Elevate the Customer Experience in Kansas City, MO area

Kansas City, MO – 3/11/2025 – Oakes Buick GMC was awarded a 2025 Consumer Satisfaction Award by Cars.com (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.

Award Recognition

"Local dealerships are the backbone of the automotive industry, which is why our annual Consumer Satisfaction Award highlight those who put in the work to provide excellent consumer experiences and Oakes Buick GMC stood out among its peers for providing a top-notch experience," said Jamie Oldershaw, vice president of customer experience at Cars.com. "With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness, and seamless transactions across their dealer networks contribute to an all around superior experience."

Actively responding to consumer reviews makes a difference. High levels of responsiveness and individual dealership employee accountability continue to win out as top predictors of dealer success in the Consumer Satisfaction Awards. Winning dealers leverage Employee Profile Pages for their dealership staff and more than 200,000 dealership employees received more than 1.4 million individual ratings last year. Dealers can track what consumers think of their business if they utilize Cars.com's Experience Report.

From Our Leadership

"At Oakes Buick GMC, our goal isn't just to sell cars - it's to build lasting relationships through trust, transparency, and exceptional service," said Stephen Hill, Dealer Principal and General Manager at Oakes Buick GMC. "Earning the 2025 Consumer Satisfaction Award is a true honor because it comes directly from our customers. We're proud to be recognized and remain committed to exceeding expectations every day."

Cars.com Dealer of the Year Award Methodology

The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership's average star rating and the total number of reviews written about the dealership during the 2024 calendar year, as well as management response rate to those reviews.

ABOUT CARS.COM®

Cars.com is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in Chicago, Cars.com empowers consumers with data, content and digital tools driven by AI technology to make informed car buying and selling decisions and seamlessly connect with thousands of local dealerships nationwide. Cars.com is the flagship offering from Cars.com Inc. (d/b/a Cars Commerce, Inc.), an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. Learn more at www.carscommerce.inc.

ABOUT Oakes Buick GMC

Located in Kansas City, Missouri, Oakes Buick GMC offers one of the largest inventories in the area and carries the most popular makes and models available. Locally owned and operated, Oakes Auto started in 2010 as an independent car dealership in the Kansas City area. Oakes Auto Group now consists of Oakes Kia, Oakes Ford, and Oakes Buick GMC. We pride ourselves on offering transparency, value, and relationships. When you shop at an Oakes dealership, you become a part of our family. We look forward to serving you!