Customer Testimonials

You should be driving a KIA! ! From Oakes KIA! I bought my 1st car here, a 2022 Forte. I absolutely love it. Everyone at this dealership (no matter who it is) are always nice to me.

Lyric was so friendly and personable and was right there every step of the way. He made the whole process quick and easy and, dare I say it, fun. He even came back from his lunch break to hunt for my garage door opener I left in my trade. Special thanks to him for not making me gong the gong. Everyone at Oakes Kia was great and so very friendly. If you're looking for a new/used car, go to Oakes Kia and ask for Lyric!

We drove from North Dakota to Mississippi and started this deal over the phone. We stopped in Kansas City and picked up my new 2023 telluride on the way to Mississippi. Jeff and Bruce made the purchase go very smoothly and fast.

We have been very pleased with the staff, service, and response time from everyone we’ve worked with at this dealership.

Always great service. Appreciate the transparency and communication. We've taken our car there for three years and recently purchased a new car. Quality of service is a big criteria when purchasing. They never disappoint.

Everyone was easy to work with and understand. Enabled me to get the car I wanted quickly and move on.

Looked at Vehicle, carfax listed damage. Sales manager put in writing no damage to the vehicle. Bought Vehicle, vehicle broke down. Other dealer fixed and stated it was damage that Oakes Kia said was not there. Contacted Oakes Kia and they worked through it with me.

Very satisfactory. My experience was excellent. Will recommend oakes to friends And family. Great job.

Great customer service! Honest people work hard to get you exactly what you want. Will recommend

This was a very pleasant buying experience! Alec helped us find exactly what we wanted and made the decision process easy.

Love Kia they get me in an out. . the sale person was amazing and outgoing

We have shopped at Oakes Kia for many years and bought many vehicles, they are excellent! Gary Marlin is an excellent salesman and went the extra mile to get us in the type of suv we wanted. He got refreshments and drinks for us too! Also Kudos to Derrick Dow for being the best in the business great management! We love our New Kia Sportage!!

YenNhi was fabulous! A delight to work with!! Everyone was friendly, not overly pushy and kind.

Ask for Alek Bonikowski. Helped me through the entire process. After 3 months of searching I finally got my dream car.

Was referred to Oakes Kia by a friend. Was very thankful. Buddy and Alec took excellent care of me and made the whole experience easy and enjoyable. Would highly recommend to someone looking to by a new car.

I came in for a oil change. First time customer. Was very impressed by employees.

Their service department is very prompt and friendly customer service! They are also very communicative!

Good customer service. Waiting area was clean. Service kept me abreast of the work needed on my car via text.

Dealership was good. Salesman was great. I expect a little better deal next time since I had to pay 3 k above sticker on the telluride and I didn't argue list price on this one.

I am very happy with the people that I met at Oaks Kia. They made it exceptionally easy to get me into a 2023 Kia Sorento. I love my new ride.

Bruce me atendió muy bien y ahora tengo mi suv que me encanta gracias a él

My experience with Oakes KIA thus far has been great! I was easily able to test drive the car I was considering. Chelsea was very personable and helpful. She applied no pressure to make quick decisions and did not try to upsell me. I felt the process of purchasing a vehicle and making a trade in was very straightforward and fair. I would definitely recommend this dealership and working with Chelsea!!

Came in to buy a car the dealership treated me nice help me with all my needs and the salesman stayed after work to help us with everything purchase the car the next day we bought a stinger nice car

Very nice service. Alek was very professional. He stayed late to help us and make sure that we got what we needed.

Very pleased with the service. Always feel welcome when I come there. Will recommend to all my friends and family.

I had a fantastic experience with this dealership. I originally came in to have an oil change and diagnostic testing done on my 2022 kia sorento. And was asked if I was considering trading in my current car. And I had thought about it. And Darren helped put me in my 2023 Sorento.

Very fast, efficient and courteous. Checked in with us about everything they did Very nice.

Very helpful, extremely patient as electronic “paperwork” is hard for me. I live About 4 hours one way. They both were very helpful and got my through it!

Bruce was very helpful during the buying process. He answered all my questions and helped set up the car.

Friendly service that was willing to work with us to put us in the car we wanted.

Steven Carroll was wonderful to work with & was so helpful. I highly recommend him to anyone purchasing a vehicle. He made my purchase so easy & he was a delight to work with. I will definitely go back when I need another vehicle.

My service work was completed within 1 and 1/2 hours which was earlier than planned. My service specialist was very competent.

This dealership was incredibly helpful when servicing my car. Everyone was kind. The waiting room was nice. They fixed the issue so was having and it didn’t take long.

Gary was very knowledgeable and helped us pick out the right car for our needs.

Service advisor Jon did an excellent job of explaining my options and was very helpful.

Great service! I was in and out in quickly and the work was done much faster than promised.

Francisco took great car of me! Would definitely comeback for any other maintenance related items!

Alek was very easy to work with. Dealership had plenty of automobiles to choose from.

I was very pleased with the service I received at Oakes Kia. Brian was helpful throughout the whole process and upfront about what to expect. The only time I was less than thrilled was the value I got for trading my van in.

This will definitely be my #1 place to come look for a car from now on. I had a great overall experience with every single person there.

I really like this location. I purchase my vehicles here as well. Prompt excellent service always. The waiting is always clean and neat. The snacks are awesome. Thanks !

I was helped in a timely manner, everyone was very friendly, the store was clean

I worked with Nathan and he was very helpful and tried his best to get something done on my car. He opened a new case up with Kia, but Kia has been unable to fix my car. Both of the TV's on the backs of my seat rattle and my car has been in the shop 6 or 7 times for this issue. I have had 2 cases opened up with Kia headquarters and keep being told they are not sure how to fix it at this time. The first case was closed by my Rep without me knowing because I wouldn't accept his $1,000 offer. I told him I wasn't looking for money I wanted my car fixed. This issue started a month after I bought my car. I am also still having issues with the sensor on the front right side of my car, it was replaced on my last visit and still doesn't seem to be working properly. This is the first Kia I have ever bought and I have to say I have NOT been impressed at all for what I paid for my car and the issues I have had. Plus being told we don't know how to fix it, and being inconvenienced by all the trips to the dealership. Come on Kia do better!!

The entire staff has been wonderful to work with from setting up my oil change , notices days before the oil change to how well they greet you when we arrived and kept us to date how everything is going to were finished with your call.

They were fast. Made me feel comfortable. They were very respectful. Thank you for doing a good job.

Service was done well, and worked with my schedule. Workers were helpful and communicated well with me throughout my visit.

Excellent service and everyone is great here. Waiting room is comfortable and the snacks and coffee was wonderful.

YenNhi did a phenomenal job with helping me find the perfect car for me! 10/10

By far the easiest car buying experience we have ever had. Don and Keith made our purchase a hassle free experience.

This was a great experience from start to finish! Kia Pat was very knowledgeable and made the process very easy.

The salesman was very professional. Very nice respectful made us feel comfortable would work with the salesman again.

Excellent service. Everyone that we have interacted with as been very accommodating. We have no complaints and will recommend this dealership to others in the future.

Finished service on time and returned car in very good/clean condition as expected. Thanks

Everyone there was very professional and friendly. No one ever came off as pushy or trying to up sell anything.

I love this dealership. It’s the only dealership I’ve ever seen that works around my schedule and not the other way around.

Appreciated the communication before I even set foot in the dealership, as I live over an hour away.

Staff got me in and out very quickly and addressed all my needs. I would highly recommend this service center to others

Professional customer service was provided. Clear and detailed descriptions of services as well. I’ll be back

I don’t mind doing a survey but it annoys me that I have to write a review every time I get a survey.

They had the car I wanted fair price and good trade in offer nice people

Sales staff was knowledgeable during purchase. Sales manager was easy to work with to complete the deal.

Awesome buying experience for my purchase and paperwork was quick and easy to complete. Thank you

Oakes Kia was very straight forward and made the process really quick and easy. They answered questions and were adaptable to meet the concerns, needs, and requests. Tim was incredibly helpful and helped the process go really smooth and quick. If you're in the area and are looking at a Kia, go to Oakes!

Quick, efficient, and quality! I look forward to returning for service once again, thank you!

Everyone at Oakes was very helpful and nice especially Lyric our sales consultant. He found the exact suv I was looking for with all the features I wanted.

The service department has been easy to work with and they take customer service seriously. I appreciate the little extra time they take to ensure you have a nice experience.

These guys were great ! ! I bought the car on a Saturday and of course a light went out on Sunday. I came by on Monday to finish some financing paperwork and the salesman, Bruce, came over to say hello. When I laughingly told him about the light, he immediately asked for the keys and got it changed before the paperwork was done. Not a big thing but a big thing. Thanks for the great service guys.

They have e excellent communication skills with their customers to make buying a car easier than buying groceries.

Great service. Quick and easy transaction. They kept me informed throughout the process easily through text messaging.

Good service done in a timely manner. Pay your employees more so that I don’t have to take a survey so they get paid a little more. If there is a problem I will tell you in person and not through a survey.

My experience at the Kia dealer ship was a awesome experience and I hope others can feel the same way

They were friendly and answered all of our questions and. Very professional. Went over all the details about the car and the contract papers. I would definitely refer them to friends and family.

Very easy experience. It was a pleasure to do business here. Very pleasant and knowledgeable.

This is my 3rd Kia I have purchased from this dealership if that says anything.

Great customer service. Would visit again. Bad reception in waiting room for internet and wifi password didnt work.

Oakes Kia made our buying experience very smooth and easy. They had the vehicle we were looking for in stock unlike most other dealers.

We had an easy time, they have very nice salespeople. We enjoyed all of the whole experience

Great experience with dealers and I would purchase a vehicle here again! Will recommend to friends and family

They were quick in setting up a time for me. Got me in and out in a timely manner. Very polite.

Oakes Kia provided me with an excellent buying experience. Time spent at the dealership were well within expectations

I brought my 2023 Seltos in for the first oil change, and I also had a concern about a check engine light that came on and later went off. Jarrod checked me in and gave me a tour of the service center waiting area and let me know that they would check for any stored codes. My vehicle was ready in about an hour. Jarrod went over everything that they did and said that there were no stored codes and everything checked out ok. He was very pleasant and did not try to mansplain things to me, which can be rare when you are a single woman dealing with car stuff. The one negative I have isn't related to Jarrod or my service appointment, but more at the lack of ability to contact anyone at the dealership to ask questions. When I had a check engine light come on in my brand new vehicle, that's a bit concerning. I pulled the active code myself and it was a cylinder 2 misfire. I wanted to call and ask if I should bring it in asap or if it could wait a few days. I called the main number and was routed to the service center. The only option it would give me was to be texted a link to make an appointment or to leave a message. I left a message but no one ever called me back, who knows where my message went. I understand it's a busy dealership and service center, but it would be nice to be able to get a call back for something that could be minor or something serious.

Everybody at the dealership was knowledgeable and helpful. They wanted to make sure that we were comfortable while purchasing my vehicle and made the process super easy and seamless.

Customer service was amazing, would definitely recommend to someone looking for any type of Kia.

My whole experience was very easy to say the least. Both people were very knowledgeable and friendly. I would definitely recommend to anyone.

Very pleasant and helpful staff. Thank you all for making this experience easy on us.

Best experience I had buying a vehicle. Steven was my salesperson and he was awesome to work with. I will buy my next car through them.

Great customer service! I appreciate Kia and the service department taking care of me & my needs.

Everyone was very nice and helpful. I have already suggested the dealership to my friends.

Everyone was very helpful and friendly. Answered all my questions and helped find the right Telluride for me. I did not feel pressured to make a purchase.

Had my 60,000 mile service after buying my car from the dealership. When buying a car from them you get 2 years of service free (Typical service things like oil change tire rotation etc.) It was easy to schedule online and I was able to schedule it within the next week. It only took an hour to complete which was great. Once it was finished because everything they did was free all they did was hand me the paperwork for what they did and I was able to be on my way. looking forward to my next 3 vehicle services at Oakes

I liked the process and really appreciative of the sales rep who helped me complete the purchase. Loved their used car warranty.

Great Service! Very friendly, thorough and fast. I appreciate them going above and beyond during my oil change

Tim and Derrick were wonderful to work with. Derrick was great at overcoming any concerns. I managed sales teams for years in the hospitality industry. The best complement I can share is " I would want them both on my Team! Love my car. Great job to the team at Oaks Kia. I would recommend them to others.

Wait was long but expected my advisor kept me advised on cost and got it done

Awesome customer service they all treat you like family, I have already recommended someone to come there and buy a vehicle

Everyone was great and listened to what I was looking for. The financing went smoothly and I was not feeling pressured at all.

Darren was fantastic and low pressure, happy to help us test out several vehicles. We ended up getting the vehicle we wanted and the process was smooth!

Karen and the crew were excellent to work with! !! Karen went over and above helping us with the vehicle. There was only one key fob with the vehicle and we thought surely there were two since the owners had the vehicle for nine years. Karen put out the extra effort in trying to find the additional key fob by calling the trade-in customer to see if they had a second key. The trade-in customer told Karen that it had been turned in. Karen talked with the sales person who took the trade in and found the additional key fob. This probably saved us $300 to $400 for a programed key fob plus labor. She didn’t have to make the call to the trade in customer but she put out the extra effort by calling the customer (she didn’t have to, she had already made the sale). This was exceptional customer service and we really appreciated her extra effort! Not to discount the others at Oakes Kia, everyone there they did an excellent job, including the finance and deal negotiations employee (embarrassed I can’t remember his name) but he was very pleasant and helpful and we were extremely pleased with the service we received! The entire staff made our sale enjoyable, and we were a super happy customer. We would strongly recommend Oakes Kia to all our friends and family. Best of luck to all of you in the future!!! Randy & Renee Belcher

Quick and easy process. The trade in value they gave me for my car wasn't very good but besides that everything worked out!

The sales team was great. The finance department is where they try to rip you off. They want to sell you expensive packages. Even when we said no, they still insisted on running through all their "deals". The financing through KIA was nice however. But people already know they are going to get ripped off at a car dealership so maybe they should stop doing the service packages that are not an actual good deal. The detail department did ok, the car was prepped very quickly so I guess I cant complain, the rag they used left tiny scratches on the paint. otherwise it was ok.